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Casework Manager

2 months ago

Oxford, Oxfordshire, United Kingdom University of Oxford Full time
About the Role

The University of Oxford is seeking an experienced caseworker to join the Proctors' Office team. As a Casework Manager - Student Complaints Specialist, you will be responsible for the efficient and fair handling of individual student academic casework, principally student complaints.

Key Responsibilities:
  • Manage a portfolio of casework, undertaking investigations under the University's Student Complaints Procedure, and other procedures, statutes and regulations.
  • Work closely with the Proctors, Head and Deputy Head of the Proctors' Office to ensure the efficient and fair handling of individual student cases.
  • Apply regulatory knowledge and experience to handle casework involving report writing and the application of procedures, rules, and/or regulations.
About You

We are looking for an individual with a regulatory background or experience of handling casework involving report writing and the application of procedures, rules, and/or regulations. You will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

What We Offer
  • An excellent contributory pension scheme
  • 38 days annual leave
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Discounted bus travel and Season Ticket travel loans
  • Membership to a variety of social and sports clubs