Executive Vice President of Client Relations

2 weeks ago

York, York City, United Kingdom Everise Full time
About the Role

Everise is seeking an experienced Senior Vice President of Client Services to lead our client relations efforts and drive business growth. As a key member of our leadership team, you will be responsible for building and maintaining strong relationships with our clients, driving operational effectiveness, and generating revenue.

Key Responsibilities:

  • Lead the client relations team and develop strategies to drive client satisfaction and retention.
  • Establish and maintain client account plans, ensuring action steps are implemented to achieve results in client satisfaction, retention, expansion of services, and utilization of supplier networks.
  • Accountable for achieving designated goals and objectives in operational effectiveness, revenue generation, and other success factors.
  • Proactively support the development of client relationships and attend meetings and reviews as required.
  • In partnership with Directors, establish and maintain long-term relationships with clients at a global strategic level.
  • Identify and implement process improvements for operational effectiveness, client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements.
  • Create an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers.
  • Work closely with clients to assess any concerns on the planned program and associated business objectives.
  • Conduct client performance analysis and develop optimization plans with Operations; recommend actions around process delivery enhancement.
  • Conduct client profitability analysis and optimization recommendations (specifically related to contract/SOW terms and performance).

Requirements:

  • Master's/Bachelor's Degree in Management, Business, or Marketing.
  • 12-15 years of pertinent experience in Client Services/Account Management within the BPO/Contact Center/Customer Experience industry.
  • Strong communication and negotiation skills.
  • Ability to build relationships with clients, partners, and stakeholders at all levels.
  • Align individual goals with organizational goals.
  • Ability to manage multiple complex projects simultaneously.
  • Highly responsive and have a solution-oriented mindset.
  • Customer focus and good understanding of business cycles, budgeting, and financial management.

What We Offer:

Everise provides a competitive compensation package, including a base salary range of $220,000 - $250,000, medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs.

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