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Product Service Engineer
2 months ago
Company: [Company]
Job Summary:We are seeking a highly skilled Product Service Engineer to join our team in Peterborough. As a Product Service Engineer, you will be responsible for ensuring the quality and performance of our products, particularly in the area of electrification.
Key Responsibilities:- Product Support Execution: Provide technical support for new product development, market introduction, product health, and product improvement.
- Product Quality Management: Take ownership of product quality systems and processes to meet defined quality targets.
- Process Improvement: Identify system or process improvement opportunities and initiate action to deliver solutions.
- Continuous Product Improvement: Work across functional teams to identify, launch, support, and communicate Continuous Product Improvement projects to improve product performance.
- Technical Specifications: Develop and maintain technical specifications and instructions to ensure product quality and performance.
- Dealer and Customer Support: Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.
- Electrification Experience: Highly desirable or energy transfer experience.
- Product Support Background: Must have a product support background.
- Route Cause Analysis: Ability to review data and conduct route cause analysis.
- Mechanical Aptitude: Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals.
- Technical Foundation: Technical foundation in mechanical or electrical engineering.
- Complex Project Experience: Experience working on complex projects with multiple stakeholders and business units.
- Data Gathering and Analysis: Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner.
- Customer Relationship Building: Fosters strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement.
We offer a competitive contract rate of £43/hr for this role. If you have the skills and experience we're looking for, please apply for this exciting opportunity.
