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IT Experience Specialist
2 months ago
The Advocate Group is seeking a highly skilled IT Experience Specialist to join our team. As a key member of our organization, you will be responsible for developing and delivering IT user experience journeys that empower end users and consumers of our services.
Key Responsibilities- Develop and deploy seamless IT end user journeys throughout EMEA.
- Identify and implement key competencies for enhancing and upskilling organizational technical capability and productivity.
- Lead key projects and initiatives to continually develop and enhance our best-in-class IT UX and upskilling initiatives.
- Collaborate with internal L&D teams to leverage available tools and resources to create and deliver focused programs to empower end users.
- Embed end-to-end training that ensures all consumers of technology are fully adopting and leveraging relevant tools to upskill and increase overall organizational technological capability.
- Coordinate UAT to successfully ensure the most efficient and effective ways of working are deployed, taking in feedback to ensure solutions are user-focused.
- Coordinate BAU handover and associated training material is available, understood, and adopted.
- Tailor and improve the IT Onboarding experience to create a succinct program for both office and remote employees.
- Ongoing development of Intranet to host training material, announcements/updates on new features, and ensuring relevant KBs are kept up to date.
- Work with BPOs to develop best-in-class, tailored training content for business-related systems and processes.
- Minimum 2 years' experience in a similar role.
- Demonstrable knowledge and experience in recognizing and increasing end user technical capability (e.g., MS O365 Adoption).
- Broad knowledge of LMS systems, core mainstream enterprise applications, with a willingness to learn/implement new systems and processes.
- Proven understanding of end user technical adoption and associated challenges embracing end users within a changing IT landscape.
- Previous exposure working alongside internal L&D teams to deliver UX training and upskilling end users.
- Proficient in creating technical training material across multiple business disciplines.
- Ability to recognize patterns and trends that draw key conclusions to continuously improve training and upskilling penetration.
- Capability to predict challenges associated with change and seek to proactively mitigate obstacles and technical problems.
- Influencing outcomes and the ability to gain the support of others while managing expectations.
