Hotel Operations Supervisor

4 weeks ago


Belfast, United Kingdom The Malone Hotel Full time
Job Overview

The Malone Hotel is seeking a dedicated and experienced Operations Manager to lead our daily operations and uphold the highest standards of service and hospitality. The ideal candidate will manage various departments including front office, housekeeping, maintenance, and food & beverage, ensuring seamless operations while striving for exceptional guest satisfaction and profitability.

Key Responsibilities:

Operational Oversight:

Direct the daily functions of the front office, housekeeping, maintenance, and food & beverage sectors.

Guarantee that all departments are functioning effectively, consistently meeting or surpassing guest expectations.

Formulate and enforce operational policies and procedures to boost productivity and service excellence.

Team Leadership:

Recruit, train, and oversee departmental managers and staff.

Conduct regular performance assessments and provide constructive feedback.

Encourage a positive work atmosphere, fostering teamwork and professional growth.

Guest Experience:

Ensure that outstanding guest service is delivered uniformly across all departments.

Address guest complaints and resolve issues promptly and effectively.

Monitor guest feedback and implement enhancements based on reviews and surveys.

Financial Oversight:

Assist in formulating and managing the hotel's budget.

Track financial performance and apply cost control strategies.

Analyze financial reports to pinpoint areas for improvement and ensure profitability.

Quality Assurance:

Conduct regular evaluations of all hotel areas to maintain standards.

Implement and oversee quality assurance initiatives.

Ensure adherence to health, safety, and hygiene regulations.

Strategic Development:

Engage in the creation and execution of the hotel's strategic plans.

Identify opportunities for growth and operational enhancements.

Collaborate with the Hotel Director to establish and achieve long-term objectives.

Vendor Relations:

Build and sustain relationships with vendors, suppliers, and external partners.

Represent the hotel at industry events and networking opportunities.

Ensure effective communication and collaboration among departments.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.

Extensive experience in hotel operations, with a minimum of 2 years in a managerial capacity.

Strong leadership and team management capabilities.

Excellent communication and interpersonal skills.

Proven track record in budget management and financial performance.

Strong analytical and decision-making skills.

Proficiency in hotel management software and MS Office Suite.

Awareness of industry trends and best practices.

Working Environment:

This role may involve working evenings, weekends, and holidays.

The position requires frequent standing, walking, and occasional lifting.

Company Benefits:

As a distinguished, family-owned hotel, we offer our employees the opportunity to become integral members of our family. Employee benefits include:

Competitive salary and performance-based bonuses.

Opportunities for internal growth and professional development.

28 days of holiday for full-time staff.

Departmental incentives, including employee discounts on hotel accommodations and dining.

Free parking and discounted rates for friends and family.

This job description is not exhaustive; the job holder may be required to perform additional tasks as requested by Hotel Management.

We also reserve the right to enhance the criteria during the shortlisting process.

Skills Required:

Relationship Management, Operational Leadership, Guest Services, Hospitality Expertise.

About The Malone Hotel:

The Malone is a hidden gem, offering spacious accommodations, versatile function rooms for weddings and corporate events, and the finest Irish hospitality. Established in 1945, The Malone has been family-owned for over 30 years, providing generations of experience in welcoming guests.

Company Culture:

We prioritize relationships with our guests and among our team members. Our core values include treating people well, fostering openness and trust, maintaining high standards, and promoting flexibility and enjoyment.



  • Belfast, United Kingdom The Malone Hotel Full time

    Job OverviewThe Malone Hotel is seeking a dedicated and experienced Operations Manager to oversee the daily functions of our esteemed establishment, ensuring that we consistently deliver exceptional service and hospitality. The ideal candidate will manage various departments including front office, housekeeping, maintenance, and food & beverage, driving...


  • Belfast, United Kingdom The Malone Hotel Full time

    Job OverviewThe Malone Hotel is seeking a dedicated and experienced Operations Manager to lead our daily operations and uphold the highest standards of service and hospitality. The ideal candidate will manage various departments including front office, housekeeping, maintenance, and food & beverage, ensuring seamless operations while achieving the hotel's...


  • Belfast, United Kingdom RBH Full time

    About RBH Hospitality Management At RBH, we believe our team members are our most valuable asset. We prioritize their well-being and strive to create a supportive and inclusive work environment. Our commitment to diversity, health & wellness, sustainability, and individuality sets us apart as a leading hospitality company. The Role: Hotel Operations...


  • Belfast, United Kingdom RBH Full time

    About RBH Hospitality Management At RBH, we believe our team members are our most valuable asset. We prioritize their well-being and strive to create a supportive and inclusive work environment. Our commitment to diversity, health & wellness, sustainability, and individuality sets us apart as a leading hospitality company. The Role: Hotel Operations...

  • Night Supervisor

    5 days ago


    Belfast, County Antrim, United Kingdom Ramada Encore Belfast City Centre Full time

    Hotel Operations Night SupervisorWe are seeking a highly skilled and experienced Night Supervisor to join our team at Ramada Encore Belfast City Centre. As a Night Supervisor, you will play a critical role in ensuring the smooth operation of our hotel during nighttime hours.Key Responsibilities:Assist with the overall operation of the hotel, including...

  • Night Supervisor

    5 days ago


    Belfast, County Antrim, United Kingdom Ramada Encore Belfast City Centre Full time

    Hotel Operations Night SupervisorWe are seeking a highly skilled and experienced Night Supervisor to join our team at Ramada Encore Belfast City Centre. As a Night Supervisor, you will play a critical role in ensuring the smooth operation of our hotel during nighttime hours.Key Responsibilities:Assist with the overall operation of the hotel, including...

  • Night Supervisor

    3 months ago


    Belfast, United Kingdom Clayton Hotel Belfast Full time

    **Night Supervisor - Clayton Belfast** **We have a fantastic new vacancy for Nights Supervisor in the excellent Clayton Hotel Belfast** **Objective of the Role** **To work closely alongside and support our Night Manager with a focus on hotel and guest security, operational duties as well as maintaining the agreed standards of cleanliness throughout the...


  • Belfast, United Kingdom RBH Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Supervisor to join our team at Ramada Belfast. As a Night Supervisor, you will be responsible for ensuring the smooth operation of the hotel during night time hours, providing exceptional guest service, and maintaining a high level of quality and safety standards.Key ResponsibilitiesAssist with...


  • Belfast, United Kingdom RBH Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Supervisor to join our team at Ramada Belfast. As a Night Supervisor, you will be responsible for ensuring the smooth operation of the hotel during night time hours, providing exceptional guest service, and maintaining a high level of quality and safety standards.Key ResponsibilitiesAssist with...

  • Hotel Shift Supervisor

    3 months ago


    Belfast, United Kingdom Premier Inn Full time

    **Hotel Shift Supervisor - Premier Inn Belfast City Centre (Alfred Street) - Hotel** Come and be a Hotel Shift Supervisor at Premier Inn in Belfast City Centre (Alfred Street). Manage a winning partnership between our leadership and housekeeping teams to make sure all aspects of the hotel experience are welcoming, safe and brilliant. Immediate start -...

  • Door Supervisor

    3 months ago


    Belfast, United Kingdom 3Security NI Full time

    **About us** 3Security NI are nightlife security specialists in Northern Ireland. With in-depth sector and service expertise, we deliver security solutions to some of the leading Hotels, Pubs & Clubs across Northern Ireland. Due to increased demand, we require an additional Door Supervisor to join our hotel team. We look after some of the largest Hotel...


  • Belfast, United Kingdom Clayton Hotel Belfast Full time

    **Accommodation Supervisor - Clayton Hotel Belfast** **We have a fantastic new vacancy for Accommodation Supervisor in the excellent Clayton Hotel, Belfast.** **Objective of the Role** Reporting to the Accommodation Manager, the Accommodation Supervisor will support the housekeeping function in our hotel, and ensure that our guests experience the highest...

  • Hotel Shift Supervisor

    3 months ago


    Belfast, United Kingdom Premier Inn Full time

    **Hotel Shift Supervisor - Premier Inn Belfast City Centre (Alfred Street) - Hotel** Come and be a Hotel Shift Supervisor at Premier Inn in Belfast City Centre (Alfred Street). Manage a winning partnership between our leadership and housekeeping teams to make sure all aspects of the hotel experience are welcoming, safe and brilliant. Immediate start -...

  • Door Supervisor

    3 months ago


    Belfast, United Kingdom 3Security NI Full time

    **About us** 3Security NI are nightlife security specialists in Northern Ireland. With in-depth sector and service expertise, we deliver security solutions to some of the leading Hotels, Pubs & Clubs across Northern Ireland. Due to increased demand, we require an additional Door Supervisor to join our hotel team. We look after some of the largest Hotel...


  • Belfast, United Kingdom Radisson Blu Hotel Belfast- Rooms Full time

    Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,600 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are...


  • Belfast, United Kingdom Leonardo Hotel Belfast Full time

    About the RoleWe are seeking a highly motivated and organized Assistant Night Manager to join our team at Leonardo Hotel Belfast. As a key member of our hotel operations team, you will be responsible for ensuring the smooth running of the hotel during the night shift.Key ResponsibilitiesManage the night audit process, balancing end-of-day accounts and...


  • Belfast, United Kingdom Leonardo Hotel Belfast Full time

    About the RoleWe are seeking a highly motivated and organized Assistant Night Manager to join our team at Leonardo Hotel Belfast. As a key member of our hotel operations team, you will be responsible for ensuring the smooth running of the hotel during the night shift.Key ResponsibilitiesManage the night audit process, balancing end-of-day accounts and...


  • Belfast, United Kingdom Fairways Hotel Full time

    About Fairways HotelWe are a leading hospitality company with a rich history of delivering exceptional customer experiences. Our team is passionate about crafting memorable moments for our guests, and we're looking for a skilled professional to join our team as a Team Leader.Key ResponsibilitiesLead a team of customer-facing staff to ensure seamless delivery...


  • Belfast, United Kingdom Fairways Hotel Full time

    About Fairways HotelWe are a leading hospitality company with a rich history of delivering exceptional customer experiences. Our team is passionate about crafting memorable moments for our guests, and we're looking for a skilled professional to join our team as a Team Leader.Key ResponsibilitiesLead a team of customer-facing staff to ensure seamless delivery...


  • Belfast, United Kingdom Maldron Hotel Belfast City Full time

    **Accommodation Supervisor - Maldron Hotel Belfast City** **We have a fantastic new vacancy for Accommodation Supervisor in the excellent Maldron Hotel Belfast.** **Objective of the Role** Reporting to the Accommodation Manager, the Accommodation Supervisor will support the housekeeping function in our hotel, and ensure that our guests experience the...