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Hotel Operations Supervisor

3 months ago

Belfast, United Kingdom The Malone Hotel Full time
Job Overview

The Malone Hotel is seeking a dedicated and experienced Operations Manager to lead our daily operations and uphold the highest standards of service and hospitality. The ideal candidate will manage various departments including front office, housekeeping, maintenance, and food & beverage, ensuring seamless operations while achieving the hotel's objectives for guest satisfaction and profitability.

Role Responsibilities:

Operational Oversight:

Direct the daily functions of the front office, housekeeping, maintenance, and food & beverage sectors.

Guarantee that all departments operate efficiently, consistently meeting or surpassing guest expectations.

Formulate and execute operational policies and procedures to boost productivity and service excellence.

Team Leadership:

Recruit, train, and mentor departmental managers and staff.

Conduct regular performance assessments and provide constructive feedback.

Encourage a positive work environment that fosters teamwork and professional growth.

Guest Experience:

Ensure outstanding guest service is consistently delivered across all departments.

Address guest complaints and resolve issues promptly and effectively.

Monitor guest feedback and implement enhancements based on reviews and surveys.

Financial Oversight:

Assist in the development and management of the hotel's budget.

Track financial performance and implement cost control strategies.

Analyze financial reports to identify improvement opportunities and ensure profitability.

Quality Assurance:

Conduct regular inspections throughout the hotel to maintain standards.

Implement and oversee quality assurance initiatives.

Ensure adherence to health, safety, and hygiene regulations.

Strategic Development:

Engage in the formulation and execution of the hotel's strategic plans.

Identify growth opportunities and operational enhancements.

Collaborate with the Hotel Director to establish and achieve long-term objectives.

Vendor Relations:

Build and sustain relationships with vendors, suppliers, and external partners.

Represent the hotel at industry events and networking opportunities.

Ensure effective communication and collaboration among departments.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.

Extensive experience in hotel operations, with a minimum of 2 years in a leadership role.

Strong leadership and team management capabilities.

Excellent communication and interpersonal skills.

Proven ability to manage budgets and financial performance.

Strong problem-solving and decision-making skills.

Proficiency in hotel management software and MS Office Suite.

Awareness of industry trends and best practices.

Work Environment:

This role may require working evenings, weekends, and holidays.

The position involves frequent standing, walking, and occasional lifting.

Employee Benefits:

As a family-owned hotel, we offer our staff the opportunity to become part of our family. Employee benefits include:

Competitive salary and performance-based bonuses.

Opportunities for internal growth and professional development.

28 days of holiday for full-time staff.

Departmental incentives, including employee discounts on hotel stays and dining.

Free parking and discounted friends and family rates.

This job description is not exhaustive; the job holder may be required to perform tasks as requested by Hotel Management.

We reserve the right to enhance the criteria at the shortlisting stage.

Essential Skills:

Relationship Management, Operational Leadership, Guest Service, Hospitality Expertise

About The Malone Hotel:

The Malone is a hidden gem, offering spacious accommodations, event spaces for weddings and corporate gatherings, and the finest Irish hospitality. Since its inception in 1945, The Malone has been family-owned and operated, ensuring a warm and welcoming atmosphere for all guests.

Company Culture:

We value enthusiastic and talented individuals who become part of our family. Our commitment is to create a thriving workplace where relationships matter, both with our guests and within our team. The Malone encourages its staff to embody our core values, including:

  • Exceptional treatment of others
  • Openness, trust, and understanding
  • Commitment to the highest standards
  • Perseverance and enjoyment
  • Proactive approach
  • Flexibility

Internal development and progression are crucial to our success, having been in business for over 30 years.