Customer Service Representative

1 month ago


Littlehampton, United Kingdom Page Personnel Full time
About the Role

The Customer Service Advisor position is a key role in building strong relationships with clients. This involves providing exceptional support, addressing client inquiries, and ensuring overall client satisfaction.

Key Responsibilities
  • Respond to customer inquiries via various channels
  • Offer product knowledge and solutions to customers
  • Maintain accurate records of customer interactions
  • Collaborate with the customer service team to achieve objectives
  • Contribute to a positive and supportive work environment
  • Adhere to company policies and procedures
  • Participate in company events to foster team unity
Requirements
  • A strong commitment to customer service excellence
  • Excellent communication and interpersonal skills
  • Proficiency in using customer relationship management (CRM) software
  • An ability to work effectively as part of a team
  • Resilience and the ability to handle customer complaints
  • A proactive mindset and a willingness to take initiative
What We Offer
  • A competitive salary
  • Casual dress code for a comfortable work environment
  • Regular company events for team building and networking
  • On-site parking for ease and convenience


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