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Debt Recovery and Cash Flow Manager

2 months ago

Eastwood, Nottinghamshire, United Kingdom Microlise Full time
About the Role

We are seeking a highly skilled and experienced Credit Controller to join our team at Microlise. As a Credit Controller, you will be responsible for ensuring that invoices are paid in full and promptly, in line with our agreed Service Level Agreements (SLAs).

Key Responsibilities
  • Ownership of the ledger for a portfolio of customers, including the forward chasing of debts to ensure payments are made to terms.
  • Actively work towards reducing Aged Debt.
  • Adhere to the company's On-Stop procedure, ensuring it is strictly followed.
  • Work with relevant internal teams to ensure the timely resolution of outstanding queries.
  • Allocate receipts against customer accounts accurately on a daily basis.
  • Prepare and distribute monthly debtor statements.
  • Build and maintain strong relationships with external customers on your ledger.
  • Ensure data within the Company ERP system is accurately maintained.
Requirements
  • Previous experience within a fast-paced credit control team and/or customer complaints role.
  • Demonstrable experience supporting your team to reduce aged debt and outstanding queries.
  • Excellent communication skills and confident to challenge where necessary.
  • Tenacious and target-driven, with experience working to Key Performance Indicators (KPIs).
  • Knowledgeable in all aspects of credit control, including query management.
  • Excellent team player, combined with the ability to work using your own initiative.
  • Business orientated with first-class customer service skills, both internally and externally.
  • High level of accuracy and attention to detail, with intermediate Excel skills.
What We Offer
  • Full support and training to ensure you are well-equipped to succeed in your role.
  • Great Place to Work certified.
  • Private medical insurance with Vitality Health, including rewards for members.
  • 25 days holiday, excluding bank holidays, increasing with service.
  • Invested in employee health and well-being, with over 20 mental health first aiders in the business.
  • Employee Assistance Programmes.
  • Free Costco membership, 20% off EE mobile and line rental, and other local discounts.
  • Great staff extras, including Easter eggs, yearly BBQ, Christmas gifts, and annual staff awards.