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Legal Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and experienced Legal Support Specialist to join our team at William James Recruitment. As a key member of our Finance and Projects team, you will play a crucial role in supporting our fee earners and providing exceptional client-focused support.
Key Responsibilities
- Collaborate with the Finance team to proactively support fee earners' financial performance, including client billing and reports, management of matter balances, and working capital.
- Work closely with the Business Development team to support fee earners in organizing and attending events and conferences; CRM administration; producing and updating fee earner CVs; using the Business Development hub and credentials database; assisting with bids, tenders, and pilots.
- Assist the Business Development team with organizing and attending core team and relationship meetings, and events, and compiling regular client reports for Client Relationship Partners (CRP) managing Client Universe Clients.
- Manage all matter processes, including correct rate application at opening, prompt preparation of engagement letters, and matter specifications, and liaise with the Business Acceptance Unit as needed.
- Complete conflict check and Client Due Diligence processes accurately, following the end-to-end Client Matter Inception (CMI) process and adhering to firmwide best practice protocols.
- Ensure all file management processes are executed correctly, including identifying matters for closure, ensuring bills are paid, clearing client balances, WIP, and archiving completed files.
- Provide comprehensive diary management, including planning, travel, and meeting arrangements, and independently resolving meeting clashes.
- Recommend cost-efficient options for complex travel arrangements.
- Ensure all meeting requirements are identified and actioned, including preparing meeting packs, and itineraries, and arranging room and hospitality resources.
- Delegate appropriate tasks to Document Production, including pitch and tender documents, conversion, and amendment of legal documents and transcripts.
- Demonstrate technical competency to support fee earners, identifying and addressing knowledge gaps to fulfill all role elements.
- Adhere to the firm's risk and compliance policies and procedures, promptly raising any issues or queries with the relevant Partner and/or Risk and Compliance.
- Complete all compulsory firm training on time and return all complaints and claims questionnaires.
Requirements
- Excellent verbal and written communication skills, with appropriate and effective use of grammar and punctuation.
- Three years' experience (or equivalent) in a comparable environment and at an appropriate level.
- Willingness to work flexibly to meet client needs.
- High proficiency in using the Microsoft Office suite.
- Proven experience of exceptional client service.
- Detail-focused and experienced in working in a fast-paced office environment.
- Ability to work effectively and collaboratively as a team member and independently.
- Commitment to exceeding expectations and goals.
Benefits
- Salary up to £33,000 (Pro Rated) depending on experience.
- Part-time role (2 days in).
- 28 days annual leave plus bank holidays with the option to buy/sell up to 5 days.
- Generous group pension scheme.
- Optional private health insurance.
- Travel loan.
- Gym membership.
- Enhanced parental leave policies.
