Client Experience Specialist

1 week ago


High Wycombe, Buckinghamshire, United Kingdom 4Leisure Recruitment Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through face-to-face interactions and follow-up sales calls.

Key Responsibilities
  • Sales and Service Delivery: Sell memberships to customers through face-to-face discussions, follow-up sales calls, and referrals.
  • Client Experience: Create a positive and memorable experience for customers through friendly and helpful attitude, ensuring their needs are met and exceeded.
  • Scheduling and Administration: Schedule appointments over the phone, via email, and in person, ensuring seamless communication and efficient operations.
  • Product Knowledge and Upselling: Provide customers with expert advice on our services, including upgrades such as hot stones, scalp massage, aromatherapy, and 'fantastic foot treatment', to enhance their experience and increase sales.
  • Customer Service and Support: Respond promptly and professionally to customer inquiries and concerns, demonstrating empathy and a commitment to resolving issues.
  • Promotional Activities: Participate in promotional activities both on-site and off-site, promoting our services and driving business growth.
Requirements
  • Customer Service Orientation: Possess excellent customer service skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Availability and Flexibility: Be available to work a minimum of 20 hours per week, including weekends and evenings, as required.
  • Language and Eligibility: Be fluent in English, both spoken and written, and eligible to work in the UK.


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