Customer Insights Analyst

7 days ago


Manchester, United Kingdom Hard Rock Digital Full time
About the Role

We are seeking a highly skilled Customer Optimization Analyst to join our team at Hard Rock Digital. As a key member of our sportsbook operations team, you will play a critical role in driving business growth and improving customer experience.

Key Responsibilities
  • Develop and execute customer profiling and segmentation strategies to enhance our sportsbook offerings.
  • Analyze trading patterns and identify opportunities to optimize pricing and margin.
  • Collaborate with sportsbook operations, risk, and VIP teams to drive business growth and improve customer satisfaction.
  • Provide data-driven insights and recommendations to inform business decisions.
  • Stay up-to-date with market trends and competitor activity to ensure our sportsbook remains competitive.
Requirements
  • Extensive experience in the trading function of a top-tier sportsbook.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
  • Excellent communication and presentation skills, with the ability to effectively communicate insights and recommendations to stakeholders.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Strong understanding of US sports and sportsbook operations.
What We Offer
  • Competitive salary and benefits package.
  • Flexible vacation allowance.
  • Opportunity to work with a dynamic and passionate team.
  • Professional development opportunities to enhance your skills and career.

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