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Dispensary and Retail Pharmacy Supervisor
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Pharmacy Manager to join our team at Frontline Source Group. As a Pharmacy Manager, you will be responsible for leading our pharmacy team and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities:
- Provide leadership and guidance to pharmacy staff, promoting a culture of excellence and customer satisfaction.
- Develop and implement strategies to drive sales growth and improve profitability.
- Collaborate with healthcare professionals and insurance companies to obtain and verify customer information.
- Interview, hire, train, and develop pharmacy staff.
- Plan, assign, and oversee daily work activities.
- Conduct performance appraisals, reward outstanding performance, and address disciplinary matters.
- Create and manage work schedules.
- Handle customer complaints and resolve operational issues.
- Utilize inventory management processes to maintain optimal inventory levels.
- Review and analyze profit and loss, sales, shrink, and labor data.
- Provide verbal or written summaries to upper management regarding related issues.
- Accurately fill prescriptions according to each order.
- Complete and maintain necessary paperwork.
- Document proper billing information for insurance reimbursement.
- Administer immunizations.
- Participate in local health fairs to educate the public.
- Ensure dated products are appropriately stocked, rotated, or discarded if unsold.
- Ensure pharmacy personnel adhere to legal and company guidelines for security, certification, licensure, and confidentiality.
- Maintain a friendly and customer service-oriented attitude.
- Greet customers and aid in product selection.
- Address customer questions and concerns, ensuring their satisfaction.
- Develop and maintain professional relationships with local doctors.
- Contact doctors and insurance companies to obtain and verify necessary customer information.
- Advanced knowledge of pharmacy department operations.
- Ability to maintain strict confidentiality of sensitive information.
- Strong organizational and prioritization skills.
- Proficiency in Microsoft Office applications.
- Excellent teamwork and communication skills.
- Adaptability to learn new technology systems and processes.
- Effective communication with both customers and colleagues.
- Courteous and customer-focused demeanor.
- Ability to build and maintain positive customer relationships.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Requirements:
- Advanced knowledge of pharmacy department operations.
- Bachelor of Science in Pharmacy or Doctor of Pharmacy (Pharm D) degree required.
- Health Insurance Portability and Accountability Act (HIPAA) certification required.
- Current Pennsylvania Pharmacist License.
- Current Pennsylvania Immunization License.
Benefits:
- Medical and Prescription drug coverage
- Vision and Dental
- PTO
- Incentive plan
- 401k with company matching