Client Support Specialist

1 month ago


Coventry, Coventry, United Kingdom Pertemps Coventry Full time £14
Position Overview

Pertemps Coventry is seeking dedicated Client Support Specialists to join our dynamic team within a prominent parcel delivery organization. This role is essential in ensuring seamless communication and support for our international clientele.

Key Responsibilities
  • Multi-Functional Support: Engage with various departments including EPG, EMS, GLS, and Global Express to provide comprehensive assistance.
  • Effective Communication: Utilize exceptional communication skills to collaborate with internal teams such as Accounts, Sales, and Operations.
  • Customer Relationship Management: Build and maintain strong relationships with both internal and external stakeholders to enhance service delivery.
  • Issue Resolution: Proactively address inquiries, complaints, and challenges from customers, ensuring timely and effective solutions.
  • Performance Metrics: Meet daily Key Performance Indicators (KPIs) in a fast-paced customer service environment.
Qualifications
  • Experience: Previous experience in a customer service or client-facing role is essential.
  • Proactive Mindset: A strong desire to excel in customer service and enhance customer experience.
  • Communication Skills: Excellent telephone etiquette and a professional demeanor.
  • Team Collaboration: Ability to work effectively within a team to achieve exceptional service standards.
Technical Proficiency

Familiarity with telephone management systems, Microsoft Outlook, and Microsoft Word is required. Candidates should be comfortable navigating digital platforms and accessing shared resources.

Conclusion

This role is ideal for individuals who are passionate about delivering outstanding customer service and are eager to contribute to a collaborative team environment.



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