Senior Administrative Officer

1 day ago


Dungannon, United Kingdom Education Authority Full time

Job Purpose:

To provide high-level administrative support to the Maintenance department, ensuring seamless operations and effective communication with clients and stakeholders.

Main Duties and Responsibilities:

Administrative Support:

  • To act as the primary point of contact between the Senior Maintenance Managers and clients, including principals, board members, and other educational agencies.
  • To manage incoming and outgoing correspondence, including drafting responses and forwarding to relevant officers.
  • To maintain a comprehensive filing system for maintenance officers and prepare relevant materials for the department.
  • To design and create databases, spreadsheets, and other documents using appropriate software packages.
  • To prepare quotations and tenders for maintenance services.

Helpdesk Operations:

  • To respond to all Helpdesk calls, emails, and faxes, ensuring timely action and effective communication with customers.
  • To operate Helpdesk software, monitoring customer use and software performance, and informing Maintenance of required actions.
  • To maintain a professional Helpdesk service, keeping customers informed of issue progress and resolution.
  • To complete daily printing of all Manhattan works orders and contact Board contractors as necessary.


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