Account Management Lead
4 weeks ago
About the Role:
We are seeking a highly motivated and experienced Account Management Lead to join our team at John Lewis Partnership. As a key member of our leadership team, you will be responsible for motivating and leading your team to deliver our John Lewis Food offer with a clear focus on sales, service, food safety, and cost control.
Key Responsibilities:
- Manage and mentor your Partners to be the best they can be, developing and coaching them to deliver exceptional customer service.
- Take full responsibility for motivating and leading your team, ensuring they are equipped to meet the demands of the role.
- Deliver our John Lewis Food offer with a clear focus on sales, service, food safety, and cost control.
- Develop and implement strategies to improve sales, service, and customer satisfaction.
- Collaborate with other departments to ensure seamless communication and effective problem-solving.
Requirements:
- Proven experience in retail management or front-line customer service management.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects.
- Excellent customer service skills, with a focus on delivering exceptional customer experiences.
What We Offer:
As a Partner at John Lewis Partnership, you will enjoy a range of benefits, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels, and much more.
How to Apply:
If you are a motivated and experienced leader looking for a new challenge, please apply with your up-to-date CV. We look forward to hearing from you.
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