Conveyancing Administrative Assistant

1 day ago

Sheffield, Sheffield, United Kingdom Reed Full time
Administrative Assistant - Conveyancing Department

We are seeking a highly organized and detail-oriented Administrative Assistant to join our Conveyancing Department. As a key member of our Client Facing Concierge Team, you will provide exceptional customer service and administrative support to our clients and stakeholders.

Key Responsibilities:
  • Communicate with clients via telephone, email, and face-to-face meetings to ensure the highest level of customer service.
  • Set up client files and produce initial documentation within our case management system.
  • Carry out due diligence for solicitors and clients, requesting necessary documentation for transactions.
  • Ensure timely return of documents from clients and work providers, following up as needed to progress transactions.
  • Log correspondence to the correct files/matters and enter data accurately into the case management system.
  • Complete tasks on the case management system and perform general administrative duties, including answering telephones.
  • Update panel members and stakeholders within the business and referral businesses.
  • Draft sale contracts and re-mortgage documentation as required, and deal with lenders on sale and purchase matters.
  • Draft completion statements and meet key SLAs and KPIs within the department/referrers' requirements.
Requirements:
  • Ability to work to deadlines with real attention to detail.
  • Computer literate with competent use of MS Office and case management systems.
  • Ability to prioritize workloads and adhere to/surpass set targets.
  • Ability to work independently and as part of a team.
  • Excellent telephone manner, client care, and enthusiasm.
  • Strong communication skills, both oral and written.
  • Minimum 1 year's experience in an administrative role, client care/customer service environment, or conveyancing.
  • Good standard of spoken and written English.
Benefits:
  • £22,500 salary.
  • Opportunities for professional development.
  • Supportive team environment.
  • Exposure to a variety of tasks and responsibilities.

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