Front of House Team Member
3 weeks ago
Job Title: Front of House Assistant
Hours: 12
Rate of Pay: 11.44 ph
Location: Mansfield
We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne Health Club. As the first point of contact for our guests, you will play a vital role in setting the tone for their entire experience.
Key Responsibilities- Greet and welcome guests with a friendly and professional demeanor.
- Deal with emails, phone calls, and face-to-face queries in a timely and efficient manner.
- Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries, providing information about spa services, treatments, and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers, and retail products.
- Ensure the reception area is clean, tidy, and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly, including contractors and guest passes.
- Strong interpersonal and communications skills, with a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- Excellent organizational skills and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- B-Fuelled - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave, increasing with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years' service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being, and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
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