EAP Telephone Counsellor

5 days ago

Bracknell, Bracknell Forest, United Kingdom HealthHero Full time
About the Role

We are seeking a skilled and experienced Counsellor/Psychotherapist to join our EAP Clinical Team on a part-time basis. As a key member of our team, you will be responsible for providing high-quality telephone counselling services to clients, working closely with our Support Line Team to ensure seamless delivery of our services.

Key Responsibilities
  • Conduct Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways and delivering a range of support via telephone and/or video calls.
  • Carry out Risk Assessments and follow the Safeguarding and Risk Protocol process.
  • Manage a caseload of clients requiring Structured Counselling, ensuring timely and effective support.
  • Write accurate and concise clinical notes of all interactions.
Requirements
  • A minimum of 300+ clinical hours and a strong clinical background, with excellent Assessment skills.
  • Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
  • Be IT literate with good working knowledge of Microsoft Office suite.
  • Able to work a minimum of 3x full days per week, with at least 1 day based in-office, Bracknell.
  • Be able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
Benefits
  • Full induction training programme, which will be undertaken via Microsoft Teams.
  • 22 days leave, Bank holidays and your birthday off (pro-rata).
  • Supervision covered up to 2 hours per month (pro-rata).
  • Monthly 1-2-1's with your line manager.
  • 24/7 On Call support.
  • Auto-enrolment pension scheme.
  • Health Scheme and Employee Assistance Program.
  • Life insurance Scheme.
What We Offer

As a valued member of our team, you will have the opportunity to work with a leading digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. You will be part of a dynamic and supportive team, working in a fast-paced environment that is committed to simplifying healthcare and improving lives.

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