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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Recruitment Fox Ltd. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our clients, utilizing your native Swedish language skills and expertise.
Key Responsibilities:
- Provide effective resolutions to customer queries and concerns via phone, email, and other communication channels.
- Record case resolutions in our contact centre tool, ensuring accurate and timely documentation.
- Ensure cases are resolved within the case life cycle, adhering to individual balanced scorecard metrics.
- Evaluate and escalate priority issues according to client specifications to the immediate lead as necessary.
Requirements:
- Native Swedish speaker or near-native proficiency (CEFR Level C1).
- Previous experience in an outsourced customer service environment is advantageous, but not essential, as training will be provided.
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
What We Offer:
- A competitive salary of £30,000 per annum.
- A supportive and collaborative work environment.
- Opportunities for career growth and professional development.
- Comprehensive training to ensure your success in the role.
