Brand Community Manager

4 weeks ago


Bristol, Bristol, United Kingdom Loungers Ltd Full time
{"title": "Community Manager", "description": "

We are seeking a highly motivated and experienced Community Manager to join our team at Loungers Ltd. As a Community Manager, you will be responsible for driving the Community agenda within Lounge to ensure that it remains top of the agenda. This role has direct line management responsibility for 8 regionally based Community Managers.

Key Responsibilities:
  • Directly manage a team of 8 Regional Community Managers.
  • Oversee and deliver community and marketing training for the RCM team.
  • Manage reporting on RCM performance and community engagement across the estate.
  • Act as a liaison between RCMs and third-party partners.
Community Training & Support:
  • Create and maintain training materials for sites and RCMs, including workshops, guides, videos, HQI content, and Ops induction support.
  • Lead training delivery for HQI and Ops induction sessions.
Community & Communications Management:
  • Coordinate and drive LoungeAid – our company-wide main charity initiative which happens twice a year (June & December) inspiring the teams to raise more money for their local chosen charities.
  • Manage key community events and activities, including seasonal campaigns such as Christmas, Macmillan Coffee Morning, and Mother's Day.
  • Drive the Community Fund initiative whereby all sites are given a budget to give back to their local communities.
  • Develop and maintain an annual calendar of community-focused activities across the estate.
  • Establish and nurture community partnerships with initiatives like Paint Night, Talk Club, and Chatty Café, finding new opportunities to strengthen local connections.
  • Collaborate with the Marketing team to align internal community communications.
Requirements:
  • Proven experience in line management is essential.
  • Previous experience of working within a community/events/sales/local marketing role.
  • A natural motivator and "people person" with a passion for community engagement.
  • Experience in generating ideas and hosting events that reflect the brand's ethos.
  • Strong networking and relationship-building skills.
  • Competency in using content management systems, such as WordPress.
  • Familiarity with various digital systems and platforms.
  • Experience with email CRM systems.
  • Enthusiasm for community and charitable activities.
What We Offer:
  • Competitive salary.
  • 20% bonus.
  • Annual share awards.
  • Private medical cover.
  • Company pension contribution.
  • 50% off food at all Lounges, Cosy Clubs and Brightsides.
  • Fun office in the centre of Bristol.
  • 24/7 mental health support.
  • Ambitious events including LoungeFest – our annual company festival - Christmas parties and more.

Job Type: Full-time

Additional pay:

  • Bonus scheme
  • Company events
  • Company pension
  • Employee discount
  • Referral programme

Monday to Friday

", "lang_code": "en"}

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