Brand Community Manager
4 weeks ago
We are seeking a highly motivated and experienced Community Manager to join our team at Loungers Ltd. As a Community Manager, you will be responsible for driving the Community agenda within Lounge to ensure that it remains top of the agenda. This role has direct line management responsibility for 8 regionally based Community Managers.
Key Responsibilities:- Directly manage a team of 8 Regional Community Managers.
- Oversee and deliver community and marketing training for the RCM team.
- Manage reporting on RCM performance and community engagement across the estate.
- Act as a liaison between RCMs and third-party partners.
- Create and maintain training materials for sites and RCMs, including workshops, guides, videos, HQI content, and Ops induction support.
- Lead training delivery for HQI and Ops induction sessions.
- Coordinate and drive LoungeAid – our company-wide main charity initiative which happens twice a year (June & December) inspiring the teams to raise more money for their local chosen charities.
- Manage key community events and activities, including seasonal campaigns such as Christmas, Macmillan Coffee Morning, and Mother's Day.
- Drive the Community Fund initiative whereby all sites are given a budget to give back to their local communities.
- Develop and maintain an annual calendar of community-focused activities across the estate.
- Establish and nurture community partnerships with initiatives like Paint Night, Talk Club, and Chatty Café, finding new opportunities to strengthen local connections.
- Collaborate with the Marketing team to align internal community communications.
- Proven experience in line management is essential.
- Previous experience of working within a community/events/sales/local marketing role.
- A natural motivator and "people person" with a passion for community engagement.
- Experience in generating ideas and hosting events that reflect the brand's ethos.
- Strong networking and relationship-building skills.
- Competency in using content management systems, such as WordPress.
- Familiarity with various digital systems and platforms.
- Experience with email CRM systems.
- Enthusiasm for community and charitable activities.
- Competitive salary.
- 20% bonus.
- Annual share awards.
- Private medical cover.
- Company pension contribution.
- 50% off food at all Lounges, Cosy Clubs and Brightsides.
- Fun office in the centre of Bristol.
- 24/7 mental health support.
- Ambitious events including LoungeFest – our annual company festival - Christmas parties and more.
Job Type: Full-time
Additional pay:
- Bonus scheme
- Company events
- Company pension
- Employee discount
- Referral programme
Monday to Friday
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