IT Service Delivery Leader

1 month ago

Lisburn, United Kingdom Camlin Group Full time

About Camlin Group

Camlin Group is a global technology leader dedicated to developing innovative products for diverse industries, including power and rail. Our commitment to high-quality engineering and design drives the creation of market-leading products and services. We strive to deliver exceptional value to our customers by tackling complex challenges.

We are seeking a highly skilled and motivated IT Service Delivery Leader to join our team. This role will be responsible for overseeing and managing all aspects of our IT service delivery operations, ensuring the delivery of high-quality IT services that meet business needs and customer expectations.

Responsibilities
  • Service Delivery Management: Oversee the delivery of IT services to align with business requirements and customer expectations. Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and enhance service delivery.
  • Stakeholder Collaboration: Collaborate effectively with internal teams, clients, and vendors to understand business needs and ensure IT services are aligned accordingly. Act as a liaison between IT and other departments, fostering clear communication and understanding of IT initiatives and service offerings.
  • Team Management: Lead and manage a team of IT professionals, providing guidance, support, mentorship, and performance feedback. Cultivate a collaborative and high-performing team culture that encourages continuous learning and development.
  • Incident and Problem Management: Implement and oversee incident and problem management processes to ensure timely resolution of IT issues. Conduct root cause analysis and implement preventive measures to minimize recurring incidents.
  • Budget and Resource Management: Manage the IT service delivery budget effectively, ensuring cost-efficient utilization of resources. Optimize resource allocation to meet service demands efficiently.
  • Quality Assurance: Establish and enforce quality assurance processes to deliver reliable and secure IT services. Conduct regular audits to ensure compliance with organizational policies and industry standards.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is highly desirable.
  • Proven experience (4 years) in IT service delivery management, with a strong emphasis on customer satisfaction and service quality.
  • Solid understanding of the ITIL framework and best practices.
  • Experience leading and managing IT teams.
  • Excellent communication, interpersonal, and problem-solving skills.

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