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IT Service Delivery Manager

2 months ago

Lisburn, United Kingdom Camlin Group Full time
IT Service Delivery Manager

Camlin Group is a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. We are seeking a highly skilled and motivated IT Service Delivery Manager to join our team.

Key Responsibilities:
  • Service Delivery Management:
    • Oversee the delivery of IT services to meet business needs and customer expectations.
    • Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service delivery.
    • Monitor service performance, identify areas for improvement, and implement necessary changes to enhance service quality.
  • Stakeholder Collaboration:
    • Collaborate with internal teams, clients, and vendors to understand business requirements and align IT services accordingly.
    • Act as a liaison between IT and other departments, ensuring effective communication and understanding of IT initiatives and service offerings.
  • Team Management:
    • Manage and lead a team of IT professionals, providing coaching, guidance, and performance feedback.
    • Foster a collaborative and high-performance team culture, encouraging continuous learning and development.
  • Incident and Problem Management:
    • Implement and oversee incident and problem management processes to ensure timely resolution of IT issues.
    • Conduct root cause analysis and implement preventive measures to avoid recurring incidents.
  • Budget and Resource Management:
    • Manage the IT service delivery budget, ensuring cost-effective utilization of resources.
    • Optimize resource allocation to meet service demands efficiently.
  • Quality Assurance:
    • Establish and enforce quality assurance processes to deliver reliable and secure IT services.
    • Conduct regular audits to ensure compliance with organizational policies and industry standards.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree is a plus.
  • Proven experience (4 years) in IT service delivery management, with a strong focus on customer satisfaction and service quality.
  • Solid understanding of ITIL framework and best practices.
  • Technical understanding of AWS cloud infrastructure architecture.
  • Experience of SDLC and DevSecOps best practices.
  • Strong knowledge of Cyber Security standards and their implementation.
  • Technical experience of implementing service desk workflows and tools.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Relevant certifications such as ITIL, PMP, or related certifications are desirable.
What We Offer:
  • Company Pension, Healthcare & Life Assurance Schemes
  • On-site parking
  • Hybrid Working
  • Subsidised Gym Membership
  • Wellness programmes
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Camlin Group is an equal opportunities employer and welcomes applications from all qualified candidates.