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Front of House Team Lead

2 months ago

Exeter, Devon, United Kingdom Wagamama Full time

Job Summary

We are seeking a highly experienced and motivated Front of House Manager to join our team at Wagamama. As a Front of House Manager, you will be responsible for overseeing the day-to-day operations of our front of house team, ensuring that our guests receive exceptional service and that our restaurant runs smoothly and efficiently.

Key Responsibilities

  • Lead and manage a team of front of house staff, providing guidance and support to ensure excellent service delivery
  • Develop and implement strategies to improve service quality, customer satisfaction, and team performance
  • Manage labor costs, rotas, and scheduling to ensure optimal staffing levels and minimize waste
  • Monitor and control expenses, including inventory management and cash handling
  • Collaborate with the management team to achieve business objectives and drive sales growth
  • Ensure compliance with company policies, procedures, and regulatory requirements

Requirements

  • Proven experience in a front of house management role, preferably in a fast-paced restaurant environment
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Knowledge of labor laws, regulations, and industry standards
  • Ability to work flexible hours, including evenings, weekends, and holidays

What We Offer

  • A competitive salary and bonus structure
  • Opportunities for career advancement and professional development
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • A fun and dynamic work environment, with a focus on teamwork and collaboration
  • Access to training and development programs, including leadership development and customer service training

The Wagamama Way

We are committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that every individual has a unique perspective and contribution to make, and we strive to create an environment that is welcoming and inclusive for all.

Disability Confident

We are proud to be a Disability Confident employer, committed to providing equal opportunities for individuals with disabilities. We believe that everyone deserves an equal chance to succeed, and we strive to create a workplace culture that is inclusive and supportive of all individuals.