Front of House Server

2 weeks ago

Exeter, Devon, United Kingdom Bill's Team Members Full time

Job Summary

We are seeking a highly motivated and customer-focused Front of House Server to join our team at Bill's Café and Bar. As a Front of House Server, you will be responsible for delivering exceptional guest service, ensuring a warm and welcoming atmosphere, and maintaining a high level of cleanliness and organization in the front-of-house areas.

Key Responsibilities:

Good Knowledge of Menu and Restaurant Layout: Acquire comprehensive knowledge of the full menu, promotions, drinks specifications, restaurant layout, and site-specific working practices.

Take ownership of the floor: Assume responsibility for the floor, showcasing a proactive and dedicated approach to duties. This involves overseeing tasks, managing responsibilities effectively, performing additional duties assigned by the management, and contributing to the overall success of the restaurant operations.

Knowing the bar: Be cross-trained on the bar to provide assistance when needed and support with maintaining the high cleaning standards, helping create a flexible working environment.

Host with the Most: Assist in welcoming guests to the café and bar and giving that first great impression, setting the tone for their visit.

Provide Feedback to Managers: Provide feedback to managers regarding any guest comments, positive or negative, to enhance overall service quality.

Follow Allergy Procedures and Legislation Guidelines: Adhere to Bill's Allergy procedures and legislation guidelines at all times, ensuring the safety of guests with allergies and dietary requirements.

Stay Informed of Company Updates: Keep informed of all company and restaurant-specific updates by attending meetings or utilizing other communication channels.

Ensure Cleanliness of Front-of-House Areas: Diligently maintain cleanliness in all front-of-house areas, including regular checks on guest toilets, to present all indoor and outdoor restaurant areas in the best possible way.

Learn and Demonstrate Correct Procedures and Safe Working Practices: Exhibit a commitment to continuous learning and adherence to correct procedures and operating systems. This includes staying informed about Bill's specific protocols and incorporating safe working practices into daily responsibilities.

Strictly follow ALL health and safety guidelines: Actively put health and safety guidelines into practice, demonstrating a strict commitment to prioritizing the well-being of oneself and others in the restaurant. Ensure that safety measures are consistently applied to create a secure environment for everyone, including guests.

Collaborate with the Restaurant Team for Workflow Efficiency: Work closely with the entire restaurant team to maintain a smooth and efficient workflow. This involves effective communication and cooperation to create a harmonious restaurant atmosphere.

Monitor Food and Drinks Timings and Specifications: Closely monitor the timing and quality of food and beverages, promptly notifying managers of any potential issues or concerns.

Completion of ALL Training requirements: Take responsibility for completing all mandatory and job-specific training to perform tasks safely and correctly. Engage proactively in continuous learning to enhance job knowledge and contribute to a safe and efficient workplace. Assist with training new employees as needed.

Prioritize Guest Service: Prioritize guest service at all times, following guest service steps, and maintaining a positive attitude with a friendly smile.

Efficient Opening and Closing Duties: Maintain efficiency by completing all opening and closing duties for the restaurant meticulously. This ensures a smooth start and end to each day's operations, contributing to an exceptional guest experience.

Benefits and Rewards:

· Staff food whilst on shift

· Continued Development and Training in role

· Extra holiday allowance for length of service, up to 5 extra days after 5 years

· Cycle to Work Scheme

· Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more

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