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Head of IT Operations

2 months ago

Solihull, Solihull, United Kingdom CPW Full time
About CPW

We are a leading provider of mechanical, electrical, and low-carbon engineering services, dedicated to bringing buildings to life in ways that are better for the world. Our team of passionate and experienced engineers works collaboratively with clients to solve their biggest problems and create tailored solutions that meet their needs while being positive for the environment and delivering on net-zero carbon.

We operate an international business with over 350 staff members across 13 office locations, spanning the UK, Poland, and India. Our people are the beating heart of our organization, and we prioritize staff well-being, striving to ensure each member is fulfilled to be the best they can be.

Key Responsibilities

As the Head of IT, you will be responsible for:

  • Accountability and responsibility of the IT Team, which includes an IT Manager and 2 IT Support staff.
  • Producing and managing the IT budget, reviewing spend and opportunity to reduce costs.
  • Monitoring licence allocations & renewals.
  • Developing and maintaining key internal relationships.
  • Working with the leadership team to develop and execute the overall IT strategy.
  • Maintaining and developing key external relationships with service providers and vendors.
  • Managing, monitoring, and recording all IT contracts.
  • Tendering procurement of IT equipment, contracts & software.
  • Developing and implementing IT strategies, i.e. introduction of AI.
  • Developing policies and procedures that support the IT operation.
  • Providing training / coaching to the wider IT team.
  • Providing IT training to the wider business as and when required.
  • Streamlining the IT offering, to ensure cohesion across all offices.
  • Liaising with the business to understand IT requirements.
  • Monitoring the helpdesk operation, ensuring prompt resolution of helpdesk tickets.
  • Joining the disaster recovery team and being the IT lead.
  • Producing and collating IT reports when necessary.
  • Ensuring accreditation is maintained.
  • Overall management of cyber security, ensuring sufficient protection is in place.
  • Researching, developing, and project managing new software/hardware for business needs.
  • Bringing new ideas / improvements to fruition.
Requirements

You will need:

  • A Degree in an IT-related qualification or equivalent.
  • Preferably Microsoft 365 certified.
  • Minimum of 5 years' experience of managing and implementing an IT function within a business.
  • Strong technology experience, a solid understanding of support IT services within a business at a capacity for 200+ employees.
  • Good understanding of GDPR and data protection.
  • Strong market knowledge and evidence of utilizing that knowledge to make changes with an IT function.
  • Skills to influence and drive effective change in a fast-paced environment.
  • Confidence to work with ambiguity, prioritize effectively, assess and manage risk, and make decisions.
What We Offer

We are invested in our people and offer a competitive benefit package to all our employees:

  • Excellent growth and career opportunities.
  • A forward-thinking, agile approach to working.
  • Competitive pay and enhanced sickness/maternity/paternity pay schemes.
  • Generous annual leave entitlement with the opportunity to buy and sell leave.
  • Interesting and technically challenging projects.
  • Recruitment referral bonus scheme.
  • Cycle to work scheme.
  • Electrical vehicle scheme.
  • Eye care vouchers.
  • Employee Assistance Program (EAP).
  • Full allowance for team building activities.
Building an Inclusive Work Environment

We recognize our industry is underrepresented in terms of diversity and are working hard to change this at CPW. We are committed to creating a truly inclusive environment, building on diversity where all staff can flourish, have a sense of belonging, and be able to reach their full potential. We are committed to making all stages of our recruitment process accessible to all candidates and welcome a conversation to discuss a flexible working environment to suit personal circumstances.