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Emergency Care Centre Administrator
3 months ago
Job Overview
Receptionist for Urgent Treatment Centre, Emergency Services
We are seeking a proactive Receptionist/Administrative Assistant to become a vital part of our Emergency Care Team, based at the Urgent Treatment Centre. This role is essential in providing support to our clinical personnel.
The ideal candidate will possess strong IT skills and demonstrate exceptional customer service abilities. It is crucial to exhibit sound judgement in high-pressure situations and to show empathy towards our patients. While experience in a healthcare environment is preferred, it is not mandatory.
Excellent written and verbal communication skills are a must, along with the capability to collaborate effectively within a team and the independence to work autonomously while maintaining composure under stress.
Availability to participate in a 7-day work schedule is required, with potential for occasional cross-site responsibilities. Shifts will vary.
Currently, we have openings for both a full-time and a part-time position.
Key Responsibilities
Deliver a seamless reception service for patients and their families, contributing to the efficient operation of the Urgent Treatment Centre and Scheduled Care Unit. You will assist nursing staff with non-clinical tasks while addressing inquiries from patients, medical professionals, and the public.
About Our Organization
At North Cumbria Integrated Care NHS Foundation Trust, we are dedicated to providing exceptional healthcare services to the residents of North Cumbria. Our commitment lies in establishing a center of excellence for rural and remote healthcare, offering a diverse range of community and acute services throughout the region.
Our core principles emphasize our dedication to delivering 'safe, high-quality care every time':
- A clinically led organization
- Prioritizing quality and safety
- Ensuring a positive patient experience
- Fostering a great workplace
- Responsible financial management
We are committed to nurturing a diverse workforce that mirrors our local community and strive to create an inclusive and compassionate work environment.
As part of our sustainability efforts, we are collaborating across the North East and North Cumbria to achieve our goal of becoming the greenest region in England by 2030. All staff members are encouraged to support these initiatives.
Additional Information
For further details regarding the role and the essential and desirable criteria required for applicants, please refer to the attached job description and person specification.
Please be aware that due to recent changes in UK immigration policy, individuals requiring a Health and Care Visa or a Skilled Worker Visa may not be eligible for sponsorship if the UKVI salary threshold is not met or if the occupation is not listed in the updated Immigration Salary List (ISL). Applicants should verify their eligibility for employment in any role of interest before submitting an application.
Candidates applying under the Disability Confident Scheme or Armed Forces Covenant who meet all essential criteria will be guaranteed an interview.
Relocation assistance may be available for successful candidates moving to the area for specific positions. Please consult our policy for eligible vacancies.
It is important to document evidence of meeting all essential criteria in your supporting information.
Important Note
Candidates shortlisted for interviews will receive an email notification directing them to log into their account to select an interview time, typically within two weeks of the closing date.
For candidates using certain email providers or with strict firewall settings, please ensure to check your junk mail regularly.
