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Accommodation Office Team Leader

2 months ago

Peterborough, Peterborough, United Kingdom Lightspeed Broadband Full time
Job Title: Accommodation Office Team Leader

Reports to: Head of Customer Experience

Full Time

We are seeking an experienced Team Leader to join our In Life team. The successful candidate will provide support across value add services, downgrades, and administrative requirements, while also supporting all forms of fault resolution from network events and signal cover down to individual equipment faults.

You will also support the wider Customer Experience team in implementing improvements within relevant journeys, proactively providing real case scenarios for analysis.

Key Responsibilities:

  • Manage all HR processes for the team, including performance management, sickness, and welfare.
  • Undertake structured quality checks to ensure regulation compliance and manage potential performance issues.
  • Work collaboratively with other Team Leaders and Management to identify opportunities to enhance internal processes, performance, and organisational efficiency.
  • Ensure compliance to LightSpeed brand values and tone-of-voice.
  • Collate and maintain data required to report effectively on output and performance.

Requirements:

  • Knowledge of managing CRM (Salesforce) systems is preferred.
  • Ability to make reasonable adjustments to our processes for individuals with disabilities, learning difficulties, medical conditions, or other individual needs.

What We Offer:

  • Competitive Holiday Allowance + Bank Holidays
  • Medical Health Insurance
  • Pension
  • Bonus Scheme
  • Social Events
  • EAP System
  • Opportunities for Growth & Development
  • Cycle to Work Scheme
  • Flexible Working
  • Employee Discounts
  • Gym Membership
  • Birthday Day Off

Job Types: Full-time, Permanent