Event Sales Coordinator
3 weeks ago
Job Summary:
We are seeking a highly motivated and organized Event & Wedding Sales Coordinator to join our team at St Mellion Estate. As a key member of our sales team, you will be responsible for managing all wedding, events, and accommodation group enquiries, guest queries, and requests.
Key Responsibilities:
- Manage the administration of all group accommodation sales under the direction of the Resort Sales and Marketing Manager.
- Prompt and efficient management of all sales enquiries, guest queries, and requests.
- Welcome and build rapport with every potential sale, using diplomacy and effective listening.
- Identify the buying signals to convert the initial enquiry into a sale.
- Conduct show-rounds of the resort facilities with potential organisers.
- Liaise with department managers and head chef with regards to group/event requirements.
- Meeting organisers on day of check-in/event as an introduction.
- Dealing with administration, phone calls, emails, and correspondence in a timely manner.
- Updating the website, blog, or social media with recent events via the Marketing Manager.
- Accurate input of events/reservations into system.
- Ensure proper implementation of reservations procedures.
- Reserve facilities as required, review, and approve running sheet.
- Check meal numbers and rooming list for residential events.
- Tour facilities and check set up of facilities meet requirements.
- Ensure full details of events are entered as an enquiry.
- Ensuring accurate billing and invoicing is maintained as per company guidelines.
- Develop the event sheet, liaising with department heads as required to ensure each department can supply the required service.
Requirements:
- Confident individual with exceptional sales skills.
- Clearly customer-focused with excellent telephone techniques and a positive progressive outlook.
- Proficient in Microsoft Office applications, point of sale systems, and financial reporting.
- Complete awareness of current market trends and local competition to set the business apart.
- Possess a hard-working, dedicated attitude with a flexible approach to working hours.
Benefits:
- Competitive Salary
- 28 Days Holiday rising to 33
- Employee Assistance Scheme
- Ride to Work Scheme
- Free Meals on Working Day
- Discounted treatments and products
- Discounts on Food and Beverage
- Long Service Bonus Scheme
About Us:
St Mellion Estate is a leading resort in Cornwall, offering a range of accommodation options and event spaces. We are committed to providing exceptional customer service and creating unforgettable experiences for our guests.
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