Supervisor - Luxury Fashion Retail
2 weeks ago
About the Role
The successful candidate will be responsible for supporting the daily workload and delegating tasks to the team. They will supervise work, check completion, and deliver to the expectation set by the line manager.
Key Responsibilities
- Support with daily workload and delegation to team
- Supervise work, check completion, and deliver to expectation set by line manager
- Use business communication tools for completion of tasks and ensure team understand all key functions
- Understand all process and procedures and set the example for others
- Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles
- Understand daily controls and how to set up the store
- Understand company policy and rules regarding security measures and demonstrate compliance and controls
- Compliance with all till and cashing up controls
- Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
- Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
- Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
- Understand KPI targets and expectations to achieve results
- Demonstrate commercial awareness and adopt right product, place, and time compliance
- Understand the Frasers structure, elevation strategy, and initiatives
- Engage with and feedback issues to contribute to the wider business
- Support senior management to coach the team
- Understand and support performance management processes
- Understand your individual role and responsibilities and how they impact the team
- Demonstrate day-to-day best practice standard and compliance
- Support the team and act as a role model
- Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
Requirements
- Experience of leading a team within a retail environment
- Knowledge of and passion for luxury brands
- Ability to drive sales through excellent service
- Understanding of visual presentation and how to impact sales floor commercially
- Ability to motivate a team with effective communication
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