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Hospitality Service Associate
2 months ago
Position Overview: We are seeking a dynamic and enthusiastic individual to join our team at the Sheraton Skyline Hotel London Heathrow in a casual role focused on delivering exceptional service within our Food and Beverage outlets.
Key Responsibilities:
- Execute food and beverage service preparations as directed by Supervisors, ensuring alignment with anticipated business levels.
- Carry out operational tasks as assigned by higher management to maintain seamless service delivery.
- Provide outstanding service that surpasses customer expectations, as evaluated through Guest Satisfaction Surveys and company standards.
- Emphasize the significance of teamwork to uphold high customer service standards and operational consistency across all F&B departments.
- Continuously enhance product knowledge to maximize guest satisfaction and profitability, actively promoting hotel facilities and offerings.
- Take initiative in developing and implementing sales strategies, promotions, and operational controls to meet financial objectives.
- Adhere to all operational systems and procedures to ensure accurate accountability and compliance.
- Ensure strict adherence to cash and key security protocols as per hotel policy.
- Engage in manual handling tasks and maintain awareness of health and safety regulations to foster a clean and safe working environment.
- Commit to departmental goals and targets, focusing on enhancing profitability.
- Encourage teamwork by delivering high-quality service to internal customers and supporting fellow associates to enhance job satisfaction.
Work Environment: This role involves prolonged periods of standing and walking, as well as exposure to cleaning chemicals.
Team Spirit: Your motivation and support for colleagues will be essential in fostering a positive work atmosphere and improving overall job satisfaction.
