Maternity Administrative Assistant

1 month ago

WestonsuperMare, North Somerset, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job Summary

This is an exciting opportunity to join our team at the Ashcombe Birth Unit as an Administrative Assistant. You will be providing a comprehensive reception and administration service for clients, visitors, clinical and non-clinical staff.

The reception covers the clinics listed below:

  • Antenatal Clinic
  • Early Pregnancy Clinic
  • Ultrasound Clinic
  • Postnatal Clinic

Please note that we may close this advert early if we receive a high number of applications

Main Duties of the Job

The post holder will be responsible for the organisation of their own workload and delegated decisions/actions and to work flexibly within the multidisciplinary team. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. The post holder will be required to book and outcome appointments. To maintain clinic lists electronically using the Medway System and CRIS. In addition, to acknowledge referrals from Community Midwives and book appointments as appropriate.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job Responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge & Experience

Essential

  • Previous experience in a healthcare or public setting
  • Clerical/administration experience including filing and/or reception
  • Experience of dealing with the public, both on the telephone and in person

Desirable

  • Previous NHS experience
  • Experience of using a Patient Administration System

Skills & Abilities

Essential

  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Initiative, if required

Desirable

  • Working knowledge of outpatient policies and procedures.

Qualifications & Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 3 NVQ or equivalent experience.

Aptitudes

Essential

  • Supportive
  • Respectful
  • Innovative
  • Collaborative

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