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Customer Service Coordinator

2 months ago

Chester, Cheshire, United Kingdom Adecco Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Adecco. As a key member of our operations team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide timely and accurate information to ensure customer satisfaction.
  • Order Management: Receive and enter customer orders into our system, prepare information packs, and create customer invoices with specific requirements.
  • Financial Management: Reconcile financial documentation, ensure authorization and control, and manage customer terms and payment methods.
  • Collaboration: Work closely with our parent organization's departments to resolve issues, clarify queries, and coordinate installations with partners.
  • Administrative Support: Maintain an organized and tidy workspace, provide support during staff holidays and absences, and perform other administrative tasks as needed.
Requirements
  • Technical Skills: Good knowledge of Microsoft Office applications, including Word, Outlook, and Excel, and basic IT skills.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with clients, visitors, and colleagues in a friendly and professional manner.
  • Organizational Skills: Strong attention to detail and organizational abilities, with the ability to adapt to varying business needs and cover for team members when necessary.
What We Offer

Adecco offers a dynamic and inclusive work environment, opportunities for personal and professional growth, and a competitive salary package.