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IT Application Support Specialist

2 months ago


Bracknell, Bracknell Forest, United Kingdom Proactive Appointments Full time

Job Summary

We are seeking an experienced IT Application Support Specialist to join our team at Proactive Appointments. As an integral part of our technical support team, you will be responsible for ensuring the seamless functioning of our clients' software applications.

Key Responsibilities

  • Provide expert assistance to clients, troubleshooting technical issues and collaborating with cross-functional teams to deliver exceptional customer service.
  • Support and administer MS SQL databases, C#.net applications, and web front-end technologies.
  • Develop and maintain knowledge of database systems, web technologies, and support tools.
  • Work closely with the technical support team to resolve complex technical issues and improve overall customer satisfaction.

Requirements

  • Bachelor's degree in information technology, computer science, or a related field.
  • ITIL certification and experience in supporting and administering MS SQL databases, C#.net applications.
  • Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.
  • Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
  • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
  • Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.
  • Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.
  • Knowledge of IT security principles and practices.

What We Offer

  • Private health insurance with no excess.
  • BUPA dental.
  • 23 days holiday, rising to 26 days per year's service + all UK Bank Holidays.
  • Employer pension contributions up to 10%.
  • AXA Health employee assistance programme.
  • Work-life balance - flexible working and hybrid workplace.
  • Professional development including learning and development, individual development plans, formal mentorship programs, and professional tuition reimbursement.