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End of Life Care Coordinator

3 months ago

Portsmouth, Portsmouth, United Kingdom Southern Co-op Full time

At Southern Co-op, we prioritize our people, as we are entirely owned by our 200,000+ members. Join our family and contribute to our mission of serving local communities with care and compassion.

This position is within our Funeral Planning team, located at our head office. Our office provides excellent amenities, including onsite parking and a convenient shuttle service.

In this fulfilling role, you will enhance client satisfaction by providing exceptional end-of-life services, which include the sales, organization, administration, and delivery of pre-paid funeral plans, memorial services, and aftercare support.

Key Responsibilities

  • Uphold and promote the End of Life vision with professionalism, honesty, and empathy.
  • Efficiently manage and process all inquiries related to funeral plans.
  • Facilitate the sale, arrangement, and administration of funeral and memorial plans, along with aftercare services.
  • Ensure compliance with company policies, Financial Conduct Authority (FCA) regulations, and statutory requirements.
  • Engage in relevant FCA Continuing Professional Development (CPD) activities.
  • Handle funeral plan inquiries and related administration promptly.
  • Process client payments and manage financial documentation, including weekly reconciliations and internal reports.
  • Address complaints or negative feedback with your Line Manager to ensure timely resolutions.
  • Support vulnerable clients as needed.
  • Participate proactively in community engagement initiatives.

Essential Skills

  • Strong numerical and financial acumen.
  • Experience or knowledge in the funeral and funeral planning sector (preferred).
  • Proficient in IT and a competent user of MS Office.
  • Excellent communication abilities.
  • Highly organized with a keen attention to detail.
  • Resilient and able to work collaboratively within a team.
  • Demonstrated understanding, empathy, and compassion.
  • Familiarity with the FCA regulated industry (preferred).

Benefits

  • 31 days of annual leave (including bank holidays), increasing to a maximum of 36 days after 10 years of service.
  • 20% discount in stores.
  • Healthcare cash plan.
  • Share incentive plan.
  • NEST pension scheme.
  • Cycle-to-work program.
  • Complimentary onsite parking at our head office.
  • Opportunities for skill development through apprenticeships and in-house training programs.

Please note that we may close the application process earlier if we receive a high volume of suitable applications.

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