Client Relations Specialist

2 weeks ago


Chigwell, United Kingdom Caddy Group Limited Full time

Client Relations Specialist - Caddy Group Limited

Caddy Group Limited is actively looking for a Client Relations Specialist to become a vital part of our team in the facilities management sector. Our commitment to providing outstanding service and ensuring client satisfaction distinguishes us in the industry.

Position Overview:
  • Assist clients and the engineering team
  • Guarantee prompt execution of reactive tasks within service level agreements
Key Responsibilities:
  • Oversee communications via email and telephone
  • Establish new planned preventative maintenance contracts and coordinate schedules
  • Address inquiries from clients and service providers
  • Support clients and service providers with any questions
  • Delegate tasks to service providers within the agreed timeframe
  • Monitor outstanding tasks
  • Process maintenance requests efficiently
  • Collaborate with property maintenance supervisors for effective issue resolution
Qualifications:
  • Relevant technical knowledge
  • Proficient in information technology systems
  • Prior experience in property or facilities management
Skills Required:
  • Foster strong relationships both internally and externally
  • Uphold confidentiality
  • Demonstrate effective scheduling and organizational capabilities
  • Exhibit excellent communication skills
  • Ability to work independently or collaboratively
  • Punctual and detail-oriented
  • Goal-oriented with strong problem-solving skills
  • Adaptable, with the capacity to prioritize and meet deadlines
  • Mentor and motivate others

We welcome interested candidates to submit their CV for consideration.



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