Client Relations Specialist
2 weeks ago
Client Relations Specialist - Caddy Group Limited
Caddy Group Limited is actively looking for a Client Relations Specialist to become a vital part of our team in the facilities management sector. Our commitment to providing outstanding service and ensuring client satisfaction distinguishes us in the industry.
Position Overview:- Assist clients and the engineering team
- Guarantee prompt execution of reactive tasks within service level agreements
- Oversee communications via email and telephone
- Establish new planned preventative maintenance contracts and coordinate schedules
- Address inquiries from clients and service providers
- Support clients and service providers with any questions
- Delegate tasks to service providers within the agreed timeframe
- Monitor outstanding tasks
- Process maintenance requests efficiently
- Collaborate with property maintenance supervisors for effective issue resolution
- Relevant technical knowledge
- Proficient in information technology systems
- Prior experience in property or facilities management
- Foster strong relationships both internally and externally
- Uphold confidentiality
- Demonstrate effective scheduling and organizational capabilities
- Exhibit excellent communication skills
- Ability to work independently or collaboratively
- Punctual and detail-oriented
- Goal-oriented with strong problem-solving skills
- Adaptable, with the capacity to prioritize and meet deadlines
- Mentor and motivate others
We welcome interested candidates to submit their CV for consideration.
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