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Medical Device Engineer

2 months ago

London, Greater London, United Kingdom Expert Executive Recruiters (EER Global) Full time
Job Opportunity

Company Overview

Expert Executive Recruiters (EER Global) is proud to partner with a leading medical technology company that is transforming the fields of hematology and cell morphology analysis. Their innovative medical devices enable faster, earlier detection and diagnosis of blood-related diseases, resulting in better patient outcomes.

Job Summary

We are seeking a detail-oriented and self-driven Technology Specialist / Field Service Engineer to join our client's Technology team in the UK. As a key member of the team, you will provide remote and on-site support for clients, including mechanical and software troubleshooting, field installations, and corrective maintenance.

Key Responsibilities

  • Provide systems support for clients of all business units, including troubleshooting, diagnosing, resolving, and documenting issues.
  • Perform global field installations and repairs; monitor and schedule preventive maintenance on all direct customer devices.
  • Test software updates and conduct regression testing.
  • Become a subject matter expert on all of the company's existing and future products.
  • Manage department's knowledge base and documentations interfacing with production, and coordinate continuing education with Technology Group.
  • Available for on-call responsibilities to attend to technical issues outside regular business hours.
  • Domestic and international travel (20-40%).

Requirements

  • MUST: Associate Degree or Technical Certificate.
  • MUST: At least two years' experience in a field engineer, customer engineer, technical support, help desk, or customer service role.
  • MUST: 2+ years of experience with Linux OS.
  • MUST: Basic network concepts understood (DHCP, DNS, IPv4).
  • MUST: Knowledge of WAN and LAN Concepts, interfaces, protocols, and topology.
  • MUST: Computer, electronics, and optics troubleshooting and repair.
  • ADV: Experience with SQL, Python, C, or C++.
  • ADV: Experience with Jira.
  • ADV: Experience with medical devices / robotics / semi-conductors.