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Housing Assistant
2 months ago
Housing Assistant Job Description
**Job Summary:**
We are seeking an experienced Housing Assistant to join our team at Colbern Limited. As a key member of our Lettings front of house desk, you will provide administrative support to our full-time permanent staff.
**Key Responsibilities:**
• Receive and process keys from outgoing tenants
• Provide advice on tenancy endings and send mail-merge letters as needed
• Assist with sending letters for Housing Officers and raising purchase orders
• Send emails to new tenants with tenancy information and attach documents to our document management system
• Update adverts with technical information and bid for properties upon request
• Manage keys for blocks of flats, including ordering and updating spreadsheets
• Collect and process incoming post, log, scan, and disseminate as necessary
• Make call backs to applicants to register them on the Homefinder waiting list
• Handle documents handed in by tenants and applicants, ensuring dissemination and scanning
• Respond to general enquiries via face-to-face and Homefinder website interactions
**Requirements:**
• Proven experience in a similar role
• Strong administrative skills and attention to detail
• Excellent communication and customer service skills
• Ability to work in a fast-paced office environment
**What We Offer:**
• Competitive hourly rate of £15.56
• Full-time office-based position with a Monday to Friday schedule
• Opportunity to work with a dynamic and equal opportunities employer
**How to Apply:**
If you have the necessary skills, experience, and expertise, please submit your CV for consideration. We will contact shortlisted candidates within 5 days or discuss other job opportunities.