Client Relations Specialist

3 months ago


Bradford, Bradford, United Kingdom Bradford College Full time

We are excited to present an opportunity to become a vital member of our welcoming Front of House team as a Client Relations Specialist.

The individual in this role will serve as the primary point of contact for students, inquiries, visitors, and staff, showcasing exceptional customer service, communication, and organizational abilities.

Responsibilities include the prompt and precise management of data within the front of house experience, as well as handling inquiries/applications/enrollments for available courses at Bradford College. The individual will engage directly with students and visitors at the reception or within other student-facing areas.

This is a Fixed Term position for 18 months, offering part-time hours of 18 per week, Monday to Friday until noon.

The role will primarily be based at our Bowling Back Lane site, with a requirement for flexibility to work at additional locations as necessary.

Key Responsibilities:

Deliver a warm and welcoming service to students, staff, inquiries, and visitors, efficiently processing queries and providing appropriate guidance. Issue temporary and replacement identification cards for students and staff. Manage visitor logging through visitor management software, ensuring guests feel welcomed and informed about safeguarding and Health & Safety protocols. Answer and log all phone inquiries directed to the college. Oversee the operation of a virtual chat bot (or similar) for the front of house function. Address customer inquiries received via the general college email addresses. Log and manage lost property. Follow up on inquiries to enhance conversion rates to applications and/or enrollments. Continuously strive to improve the accuracy and quality of data entry. Utilize various Management Information Systems to input and retrieve data, ensuring compliance with GDPR regulations.

Ideal Candidate Profile

The ideal candidate will be focused on learner outcomes and quality, demonstrating a commitment to our vision of collaboration to transform lives. You should contribute to our journey towards excellence, fostering a positive working and learning environment, with a strong emphasis on Equity, Diversity & Inclusion as core values.

Education & Qualifications

GCSE 4-9 (A*-C) or a nationally recognized level 2 qualification in Mathematics or equivalent. GCSE 4-9 (A*-C) or a nationally recognized level 2 qualification in English or equivalent. Proven high-level keyboard and word processing skills, with a solid understanding of Word, Excel, and internet usage.

Experience

Demonstrated experience in a busy customer service environment.

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