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Customer Service Team Manager

2 months ago

Great Warley Street, United Kingdom Pure Resourcing Solutions Limited Full time

Pure Resourcing Solutions Limited is seeking an experienced Customer Service Team Leader to join their customer service team due to growth.


Main Responsibilities:

Creating a booking schedule from trackers for upcoming jobs


Managing a tracker on the system for property and construction clients


Leading a small team of 3-4 call handlers and administrative staff


Delegating daily administrative tasks, emails, and job bookings


Delivering Targets and KPIs:

The ideal candidate will have team leading experience in an office environment


Have worked in a similar environment, such as construction or property


Excellent customer service skills


A confident, friendly personality


Driven and motivated


Able to drive due to the location


Proficient in Excel