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Customer Complaints Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000
Customer Complaints Specialist

Salary: Starting from £25,000 per annum

Working Hours: Monday to Friday

Flexible Shifts: Options available from 8am to 6pm

Location: Edinburgh

Diligenta is a prominent provider in the Life and Pensions industry, delivering outsourced administrative solutions to leading financial service firms in the UK. Our mission is to be recognized as the premier platform-based Life and Pensions Administration Service provider.

Role Overview:
  • Conveniently located in the city center, accessible via public transport with nearby parking facilities.
  • Standard working hours are set from Monday to Friday, ensuring no evening or weekend commitments that disrupt personal life.
  • Flexible scheduling options available to accommodate individual availability and promote work-life balance.
  • Competitive starting salary of £25,000 per annum.
Employee Benefits:
  • Generous holiday allowance of 31 days, inclusive of public holidays.
  • Participation in an annual discretionary bonus program.
  • Access to a contributory pension scheme.
  • Comprehensive employee wellbeing and support programs.
  • A variety of employee discounts on everyday purchases and services.
  • Opportunities for personal and professional growth within the organization and our parent company.
Key Responsibilities: In this role, you will act as a representative for a major UK bank, addressing inquiries, concerns, and complaints through various communication channels. Our commitment to exceptional service ensures that customers feel heard and valued. Your ability to transform negative experiences into positive outcomes is crucial.

Desired Qualifications:
  • Proven customer service experience is essential, with a preference for candidates with complaint handling expertise in the Life and Pensions sector.
  • Team Collaboration - We believe in the power of teamwork and seek individuals who are dedicated to providing outstanding service collectively.
  • Effective Listening and Communication skills are vital. You must convey complex information in a clear and supportive manner.
  • Ability to quickly identify customer needs and focus on efficiently resolving issues with empathy.
  • Proficiency in PC usage and familiarity with Microsoft Office applications, alongside a keen attention to detail.
About Diligenta: Diligenta is committed to making a significant impact on the lives of millions, managing some of the most critical calls that individuals may face. Our dedication lies in supporting customers during pivotal moments and delivering the highest quality service consistently. Established in 2005, we are proud to be the largest provider of outsourced administrative services in the UK Life Assurance and Pensions market.

We provide exceptional customer service on behalf of well-known brands, utilizing innovative technology to positively influence the lives of over 23 million customers across the UK.

Diligenta is a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group, and we are proud to foster an inclusive environment that celebrates diversity.