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Regional Credit Controller

2 months ago

Keighley, Bradford, United Kingdom OKB KONE plc Full time

**Job Summary**

The Regional Credit Controller plays a crucial role in the success of OKB KONE plc by ensuring timely payments from regional customers. This position reports directly to the Service Regional Collections Manager and is responsible for conducting collection activities, managing debtors, and resolving account queries and disputes.

**Key Responsibilities**

  • Manage debt accounts to ensure timely payments and resolve any outstanding issues.
  • Collect debt within set targets and actively chase outstanding monies.
  • Identify, record, and process end-to-end dispute resolution.
  • Conduct structured collection calls and update notes in multiple systems.
  • Manage customers with complex billing requirements across multiple sites.
  • Record invoice disputes in the credit management system.
  • Resolve invoice disputes through investigation and root cause analysis.
  • Process credit and credit re-bill requests in the system.
  • Perform account reconciliations end-to-end for Accounts Receivable.
  • Attend regular regional debt calls and ledger reviews.
  • Build and maintain excellent working relationships with customers and internal stakeholders.

**Requirements**

  • At least two years' experience in Credit Control and Debt Collection or Customer Service dispute resolution.
  • Comfortable working in a high-volume, fast-paced environment.
  • Service background is desirable.
  • Good communication skills in both written and spoken English.
  • User knowledge of SAP is desirable.
  • Sound IT skills, including Intermediate Excel (Pivot Tables, VLOOKUP).
  • Competent negotiator and influencer.
  • Detail-focused.
  • Collaborative team player and able to work independently.

**What We Offer**

  • 25 Days Holiday
  • Company Pension Scheme
  • Employee Assistance Programme
  • PDI
  • Life Assurance
  • Cycle to Work Scheme
  • KONE Discounts
  • Quarterly Commission