Regional Credit Controller

2 weeks ago

Keighley, Bradford, United Kingdom OKB KONE plc Full time

The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible for conducting collection activities, managing debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.

Key Responsibilities:

  • Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
  • Ensuring that debt is collected within set targets and outstanding monies are actively chased.
  • Identifying, recording, and processing end-to-end dispute resolution.
  • Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
  • Managing customers with complex billing requirements across multiple sites.
  • Recording invoice disputes in credit management systems.
  • Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
  • Processing credit and credit re-bill requests in the system as required.
  • Responsible for account reconciliations end-to-end AR.
  • Attending regular regional debt calls and ledger reviews.
  • Building and maintaining excellent working relationships with customers and internal key stakeholders.

Qualifications and Experience:

  • At least two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution.
  • Comfortable working in a high-volume and fast-paced environment.
  • Service background is desirable.
  • Good communication skills in both written and spoken English.
  • User knowledge of SAP is desirable.
  • Sound IT skills - Intermediate Excel (Pivot Tables, VLOOKUP).
  • Competent negotiator and influencer.
  • Detail-focused.
  • Collaborative team player and able to work independently.

What We Offer:

  • 25 Days Holiday
  • Company Pension Scheme
  • Employee Assistance Programme
  • PDI
  • Life Assurance
  • Cycle to Work Scheme
  • KONE Discounts
  • Quarterly Commission

About OKB KONE plc:

OKB KONE plc is a leading company in the industry, and we are looking for a talented individual to join our team.

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