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Platform Engineer

2 months ago

StainesuponThames, Surrey, United Kingdom Salt Search Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Platform Technologies team at Salt Search. As a key member of our global technical support team, you will play a critical role in providing expert technical guidance and support to our customers worldwide.

Key Responsibilities
  • Technical Issue Resolution: Resolve complex technical issues reported by internal and external customers, utilizing your knowledge of leading enterprise platforms and cloud technologies.
  • Case Management: Maintain accurate case hygiene and detailed customer records, ensuring a high level of customer satisfaction.
  • Customer Advocacy: Act as a customer advocate, supporting platform users and administrators, and leveraging your technical expertise to resolve challenging technical issues.
  • Process Improvement: Suggest and implement improvements to internal processes, enhancing operational efficiency and customer experience.
  • Communication: Communicate with customers via various channels, creating knowledge base materials to empower customers and improve operational efficiency.
Requirements
  • Education: Bachelor's degree in Computer Science or related field, or 1+ years of relevant technical support experience.
  • Technical Skills: Strong knowledge of object-oriented programming languages, web application components, and architecture, as well as scripting languages and relational databases.
  • Soft Skills: Excellent verbal and written communication skills, with the ability to articulate solutions to technical problems clearly, and a strong commitment to continuous development of skills and knowledge.