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Senior Technical Support Engineer
2 months ago
Fujifilm Corporation is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our Technical Assistance Center (TAC), you will provide remote technical support to our customers, focusing on complex issues related to our Synapse products.
Key Responsibilities:- Provide timely and effective technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve complex technical issues related to Synapse products, including hardware, software, and network-related issues.
- Collaborate with peers and other team members to resolve complex technical issues.
- Document cases throughout the troubleshooting process and maintain accurate records.
- Escalate cases to the next level of support when necessary, following the TAC escalation process.
- Develop and maintain knowledge of Synapse products, including workflows and implementations.
- Stay up-to-date with industry trends and developments in medical imaging and informatics.
- Bachelor's degree in a related field or equivalent experience.
- One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
- Working knowledge of Windows OS, networking, SQL Server, and/or Oracle.
- Knowledge of current network technologies.
- Superior communication and interpersonal skills, excellent phone manner.
- Ability to achieve results and meet goals in a fast-paced, team environment.
- Ability to make independent decisions based on interpretation of technology data and product knowledge.
- Excellent organizational and multi-tasking skills.
- Fujifilm Synapse Administration experience.
- Working knowledge of Synapse workflows and their implementations.
- Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM).
- Knowledge with Synapse application front end.
- Knowledge of medical informatics architecture (VMware and Storage Solutions).
- Knowledge of Linux Architecture.
- Experience of using Postgresql.
- Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
- Security Certifications (Security + or higher).
- The ability to sit up to 75-100% of applicable work time.
- The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
- The ability to stand, talk, and hear for 75% of applicable work time.
Occasional (up to 10%) travel may be required based on business need.
