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Technical Support Representative

2 months ago

London, Greater London, United Kingdom The Opportunity Hub UK Full time
About the Role

The Opportunity Hub UK is seeking a highly skilled Customer Support Executive to join our team. As a key member of our Client Services Division, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Handle inbound queries from clients in a timely and efficient manner
  • Provide top-notch customer service and support to our clients
  • Collaborate with our team to resolve customer issues and improve our systems
  • Document, track, and monitor tickets and tasks to ensure seamless customer experience
Requirements
  • Proven experience in delivering high-quality customer support in a technical environment
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Strong working knowledge of up-to-date desktop applications, especially FreshDesk
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Aptitude for problem-solving and strong attention to detail
  • Ability to work effectively and efficiently in a remote environment
What We Offer
  • The opportunity to be part of a dynamic and innovative company that is poised for success
  • The chance to take on a challenging new role and contribute to the growth and development of the company
  • The ability to work remotely and enjoy a flexible work environment
  • A chance to work in a sector that is constantly pushing the boundaries of what is possible