Team Leader

17 hours ago

Sunderland, Sunderland, United Kingdom Sunderland Care and Support Full time

Job Description

Role Title: Team Leader

Service Area: Recovery at Home – Single Point of Access

Role Profile: PC3

Responsible to: Service Manager / Business Manager

Purpose of Role

To assess and manage referrals/contacts with a degree of complexity and risk, taking action to coordinate resources (including staff deployment) and support to maintain or improve the wellbeing of customers. To support the duty function of the Customer Connect Team, ensuring staff have the necessary skills to operate effectively. Maintaining, recording and reporting of information, managing referrals prioritising urgent requests for services, triaging Social Care referrals using a variety of IT systems including Liquid Logic, Excel and Word. Gather appropriate information to assist in identifying appropriate services supporting timely discharges from hospital as well as helping to prevent unnecessary admission.

Key Tasks and Responsibilities of Role

  1. Support the call handling function, taking Social Care referrals electronically in Liquid Logic (or on paper forms in times of business continuity) as and when required.
  2. Provide support and guidance to care navigator colleagues that will assist them in taking and triaging referrals and contacts.
  3. Ensure company statutory and non-statutory responsibilities are fulfilled within the team following all policies and procedures:
  • Quality Audits
  • Safeguarding, Complaints, Compliments
  • Performance Reports
Where appropriate attend case conferences and MDTs in order to progress decision making and triage of referrals. Work with other professionals to ensure the health, safety and comfort of customers and to maximise their potential to optimise recovery and gain independence via access to appropriate services. Support recruitment, mentorship and coaching for new and existing colleagues, apprentices. Provide service induction, training and ongoing supervision to all staff. Ensure that the service meets all health, safety and social care standards. Support Service reviews and promote partnership working. Organise and delegate tasks to ensure referrals and contacts are dealt with in a timely manner. Use a variety of tools to assist in the triage of referrals and contacts and complete daily reports. Organise and support colleagues and staff team to check, confirm and update demographics in Liquid Logic. Gather, collate, monitor and evaluate information gathered during triage. Prepare and present reports of a statutory and non-statutory nature. Coordinate the team and service recording in files and other records, ensuring accuracy and confidentiality. Support the Service Manager in managing colleagues and contributing towards their development. Respond to business continuity situations and arrange appropriate responses.

Other Duties

  • A commitment to continuous improvement.
  • To promote and champion a positive organisation-wide culture that reflects the Company's values.
  • Compliance with the Company's Equal Opportunities Policy, Code of Conduct and all other Company Policies.
  • Compliance with the Company's Health and safety rules and regulations.
  • Act in compliance with data protection principles.
  • Comply with the principles and requirements of the Data Protection Act 2018 and GDPR.

Job Types: Full-time, Permanent

Pay: £28,770.00-£31,364.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Work Location: In person

Reference ID: 270482

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