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Client Support Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Crown Full time

Become a vital member of our team at Crown as a Client Support Specialist, where you will thrive in a vibrant atmosphere dedicated to exceptional client service. Your responsibilities will encompass understanding client needs, managing service records, and offering administrative assistance. We seek an individual with meticulous attention to detail, outstanding communication abilities, and the capacity to effectively manage priorities. As part of our organization, you will strive to meet defined objectives while maintaining our dedication to client satisfaction.

Key Responsibilities:

  • Fostering relationships with clients and keeping them informed about service requests.
  • Overseeing service call management and coordination.
  • Verifying timekeeping reports and addressing billing inquiries.
  • Updating service agreements and resolving pending estimates.
  • Managing correspondence and delivering superior client service.

Required Qualifications:

  • Strong background in client service and administrative functions.
  • Exceptional communication skills and professional phone etiquette.
  • Detail-oriented with the ability to manage multiple tasks efficiently.
  • Prior experience in a comparable position is preferred.
  • Proficient in IT, particularly with Word and Excel.

Work Schedule:

Monday to Thursday - 8:00am to 4:30pm, Friday - 8:00am to 4:00pm.

Compensation:

Attractive salary package commensurate with experience.

Perks:

  • 25 days of annual leave.
  • Company-sponsored pension scheme.
  • Employee support program.