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Membership Engagement Specialist
2 months ago
Archard Talent Limited is seeking a highly motivated and organized Membership Engagement Executive to join their team. As a key member of the organization, you will play a crucial role in driving membership growth, retention, and satisfaction.
Key Responsibilities:- Member Engagement: Develop and implement strategies to boost member retention and satisfaction.
- Communication Channels: Ensure members leverage all available communication channels to promote their business.
- Member Inquiries: Respond to inquiries from existing and prospective members in a timely and professional manner.
- Database Management: Maintain and update the membership database and records accurately.
- Scheduling: Schedule appointments and meetings for the Membership Manager with current and potential members; attend meetings when necessary.
- Research and Data: Assist in researching and capturing data on prospective members and competitors.
- Team Collaboration: Collaborate with the team to coordinate and deliver membership activities.
- Event Attendance: Regularly attend Member Events to foster relationships and promote the organization.
- Website Maintenance: Maintain and update the website, including the Membership Directory.
- Magazine Administration: Handle sales and administration of the company's Members Magazine.
- Social Media Support: Provide social media support for membership campaigns.
- Membership Marketing Plan: Support the delivery of the Membership Marketing Plan, including online and offline content, video, magazine, and other materials.
- Media and PR: Assist in developing media and PR strategies to promote the organization.
- Office Sales or Sales Support Experience: Ideally, you have worked in an Office Sales or Sales Support role previously.
- Communication Skills: Excellent written and verbal communication skills are essential.
- Adaptability and Teamwork: Be adaptable and a strong team player, as no two days will be the same.
- Microsoft Office Proficiency: Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Social Media and Website Management: Ability to navigate social media platforms and update websites.
This is an exceptional opportunity to join a leading business network and contribute to the growth and success of local businesses.
