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Audio Visual Operations Manager

2 months ago

North West London, United Kingdom Searcys Full time

Job Title: Audio Visual Operations Manager

Job Type: Full Time, 45 hours

Hourly Rate: £55,000 per annum

Job Summary:

We are seeking an experienced Audio Visual Operations Manager to join our team at Searcys. As an AV Manager, you will be responsible for planning, monitoring, and overseeing the Audio-Visual operations in all commercial areas of the venue. Your goal will be to ensure that all these areas are managed most effectively and to maximize profits whilst doing so.

Key Responsibilities:

  • Plan, monitor, and oversee the Audio-Visual operations in all commercial areas of the venue.
  • Provide innovative, modern, and flawless AV experiences to our clients and ensure that such services are delivered to the highest standards.
  • Inspire, develop, and nurture the talent within the team in order to always support a culture of continual development and service excellence to all our clients.
  • Liaise and coordinate with other key stakeholders any operational details required for a successful and unified delivery of our services.
  • Manage labour resources according to business levels and within agreed budgets.
  • Forecast labour costs on a weekly basis and report negative variances from rota and timesheets when those occur.
  • Monitor and plan for PPM costs accurately and submit equipment general stocktake and review on a quarterly basis.
  • Plan the purchase of equipment improvements/innovations with proposals within set budgets, annual spending or against PPM replacements.
  • Seek and negotiate the best pricing on products and services in relation to AV supply.
  • Continuously improve and innovate the service and guest experience via the implementation and maintenance of standards and procedures.
  • Attend daily, and weekly operational meetings with other departments' key stakeholders in relation to future activity.
  • Coordinate, liaise, and manage client expectations in terms of AV operations including but not limited to hybrid build and delivery, conference and events delivery, and exhibition and event space delivery.
  • Ensure the AV facilities are functioning and set up for client use, especially in self-servicing spaces with built-in AV where there is no dedicated AV technician present.
  • Manage the inventory of all AV assets, including all spares, cables, connectors, accessories, and adapters.
  • Manage the upkeep of all AV assets and connectors in areas of operation. This includes a formal review of all assets each year, split into major and minor checks, in accordance with the manufacturer manual.
  • Carry out minor repairs/replacements such as repairs of floor/wall/equipment connectors.
  • Manage major repairs of all AV equipment via trusted/nominated suppliers.
  • Manage AV contracts such as the PPM service contract for the cinema laser projector.
  • Manage minor installs and deliver projects within the agreed deadline and to the agreed budget.
  • Seek external technical support where necessary to achieve customer requirements and ensure these are delivered to the venues and clients' standards.
  • Ensure daily handovers are submitted and escalate any issues as they occur.
  • Ensure that storage locations, front-of-house setups, and control rooms are left in a tidy condition at the end of each day.
  • Manage sundry resources such as batteries, lenses, consumables, and uniforms.
  • Manage any Freelance technicians on a day-to-day basis whilst they are working in the venue to ensure they are supplying a flawless level of support to the venue clients.
  • People:
  • Ensure effective recruitment and retention of team members based on skills, personality, experience, development potential and professional behaviors.
  • Ensure that all staff report on duty on time and are dressed and groomed in the correct uniform in accordance with the staff handbook.
  • Ensure suitable department inductions are in place and are being carried out.
  • Manage our HR platform, including adding new starters, and leavers on the payroll system after carrying out all due diligence checks with HR.
  • Manage employees' holiday allocations, sickness, and other absences in accordance with company policies.
  • Complete/manage/forecast department rotas within agreed budgets/timelines whilst managing employees contractual hours expectations.
  • Submit timesheets into the system weekly and within the required deadline.
  • Manage team performance, including carrying out investigations or disciplinary meetings in accordance with company policy when necessary.
  • To attend any training courses that you are recommended to join, or that you feel would be beneficial to your career development.
  • To periodically deliver on-the-job training sessions to junior team members.
  • To ensure continuous development of all team members and in accordance with our training matrix and departmental-specific operation and system(s) training.
  • To ensure rising stars are being developed beyond current duties and that they form part of the department succession plan.
  • Ensure performance reviews are carried out often and as decided by the company.
  • Ensure any temporary staff receive adequate training and signoffs.
  • To aid the sales department in the creation of competitive AV packages to maximize our margins.
  • To ensure that any additional chargeable AV service is relayed to the events team promptly for billing.

Qualifications:

Compliance and Administration:

  • To ensure that all government legislation, regulations and licensable activities are adhered to, including but not limited to The Food Safety Act, Health and Safety at Work Act, Bribery Act, Premises License, GDPR (General Data Protection Regulation), COSHH.
  • Ensure all company and client policies and procedures are adhered to, including, but not limited to, Food Safety, HACCP, Health Safety, Security, Emergency Procedures, Personal Expenses, GDPR, IT, Allergens and Purchasing.
  • To ensure that monthly PPM audits are carried out and reported to management on all commercial areas.
  • Ensue department due diligence documentations are always in order and up to date.
  • To review risk assessments in conjunction with deputy general manager on a yearly basis.
  • To act as a Health Food and Safety Champion and to attend any meeting in relation to it.
  • To develop and manage relationship with all your suppliers.
  • To carry out any reasonable requests that are asked by senior management.