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IT Support Specialist

2 months ago


Swindon, Swindon, United Kingdom Parallel Consulting Full time

About Parallel Consulting

We are a dynamic and innovative consulting firm that provides expert IT solutions to our clients. Our team is passionate about delivering high-quality services and supporting our clients' business growth.

Job Summary

We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our IT systems and infrastructure.

Key Responsibilities

  • Technical Support
    • Provide technical support and troubleshooting for IT systems and infrastructure
    • Resolve technical issues and escalate to senior team members as needed
  • System Maintenance
    • Perform routine maintenance tasks to ensure IT systems are running smoothly
    • Monitor system performance and identify areas for improvement
  • Project Management
    • Manage IT projects, including migrations from on-premise to Cloud
    • Coordinate with internal teams to ensure successful project delivery
  • Security and Compliance
    • Ensure the security and integrity of our IT environment
    • Comply with relevant security and compliance regulations

Requirements

  • Technical Skills
    • Strong knowledge of computer hardware and software
    • Expertise in Microsoft Windows, CRM, and ERP systems
    • IT security expertise, including cyber essentials
  • Soft Skills
    • Proven ability to manage IT projects successfully
    • Excellent communication and problem-solving skills

What We Offer

  • Competitive Salary
  • Excellent Benefits Package

About the Role

This is an office-based position requiring a five-day-per-week commitment. You will be eligible for security clearance and ideally, you will live within a 45-60 minute commute of Swindon.